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Terms and Conditions for "Still Alive: Hollowed Horizon", Marketplace and The Optume Studios Website
Last Updated: 25/01/2025
Welcome to the official website of Still Alive: Hollowed Horizon (referred to as “the Game” hereinafter). By accessing or using our website, services, and the marketplace, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you must not use our website or services.
1. General Terms
1.1 Acceptance of Terms
By accessing or using the website, the game, or any associated services, including but not limited to the marketplace, code redemption system, and any interactive or transactional features, you signify your acknowledgment and agreement to be bound by these Terms and Conditions. This agreement forms a legally binding contract between you and Optume Studios, governing your use of our services. We reserve the right to revise, modify, or update these Terms at our sole discretion, with or without prior notice to you. Such modifications will be effective immediately upon being posted on the website unless otherwise stated. It is your responsibility to regularly review these Terms to stay informed of any updates. Your continued use of the website, game, or associated services after the posting of modifications constitutes your acceptance of the revised Terms. If you do not agree with any part of the current or modified Terms, you must immediately cease all use of the website, game, and related services.
1.2 Eligibility
You must be at least 13 years of age to access or use this website, the game, or any related services, including but not limited to participation in the marketplace. If you are under the age of 18, you may only use the website and services with the express consent and supervision of a parent or legal guardian. By accessing or using our platform, you affirm that you meet the minimum age requirement or have obtained such consent. Parents or guardians of minors are solely responsible for monitoring and supervising their use of the website and its services, and by permitting access, they agree to be bound by these Terms on behalf of the minor. Optume Studios disclaims any responsibility for unauthorized use of the website by individuals under the required age or for any consequences arising from such unauthorized use.
1.3 Account Responsibility
You are solely responsible for maintaining the confidentiality and security of your account information, including but not limited to your username, password, and any other credentials used to access the website, game, or associated services. You agree to take all necessary precautions to safeguard your account and prevent unauthorized access. Any activity conducted through your account will be deemed to have been performed by you, and you accept full responsibility for all actions, communications, and transactions associated with your account.
In the event of any unauthorized access, suspicious activity, or breach of security, you agree to notify us immediately. Failure to promptly inform us of such incidents may result in limited or no recourse for any losses or damages incurred. We reserve the right to take appropriate measures, including but not limited to suspending or terminating your account, to protect the security and integrity of our platform.
2. Marketplace Terms
2.1 Marketplace Overview
The marketplace is an interactive platform that enables users to buy, sell, and trade unique codes associated with Still Alive: Hollowed Horizon. These codes are designed to unlock the ability to submit a personalized 100-character message, which will be permanently displayed within the game world. Each code is unique, serving as a one-time use key, and can only be redeemed once.
Upon redemption, the code is linked exclusively to the account of the user who redeems it, and the corresponding message becomes an integral part of the game’s immersive experience. Users are encouraged to handle their codes responsibly and ensure accurate input during the redemption process, as messages cannot be edited or removed once submitted. The marketplace facilitates seamless transactions, allowing players to exchange codes while contributing to the dynamic, player-driven storytelling aspect of the game.
2.2 Listing and Selling Codes
- To list a code for sale, you must first submit it through the marketplace platform. This process involves providing the required details, including the code itself, a proposed sale price, and any additional information as prompted. Once submitted, the code will be reviewed (if applicable) and, upon approval, made publicly visible in the marketplace for potential buyers.
By listing a code for sale, you represent and warrant that you are the rightful owner of the code and have the authority to sell it. You agree to abide by all marketplace rules and guidelines, including providing accurate information and refraining from listing codes that have already been redeemed or are otherwise invalid. The marketplace is designed to facilitate secure and transparent transactions, ensuring a fair experience for all users. - When a code is successfully sold through the marketplace, the transaction will be marked as complete, and you will receive 85% of the final sale price as your earnings. The remaining 15% of the transaction value is retained by us as a service fee to cover operational costs, platform maintenance, and ensuring a secure and seamless experience for all users.
Payouts will be processed in accordance with the payment terms and schedule outlined in these Terms. By participating in the marketplace, you acknowledge and accept this fee structure and agree to any applicable deductions. Our platform strives to provide a fair and transparent system that benefits both sellers and buyers while maintaining the integrity of the marketplace. - Once a code is successfully sold through the marketplace, it is immediately marked as "used" in our system and is no longer available for further listing or sale. Upon completion of the transaction, the buyer will receive a newly generated unique code for future use. This new code can then be redeemed to submit a 100-character message or utilized according to its intended purpose within the game.
By participating in the marketplace, both buyers and sellers agree to this process and acknowledge that sold codes are permanently deactivated from further transactions. This system ensures the security and uniqueness of all codes while maintaining the integrity of the marketplace and the in-game experience. - You are strictly prohibited from listing any code that has already been redeemed, used, or otherwise rendered invalid. All codes submitted for sale through the marketplace must be unused, valid, and capable of being redeemed by the buyer. By listing a code, you represent and warrant that the code is authentic, unredeemed, and eligible for its intended use within the game.
Any attempt to list redeemed, expired, or fraudulent codes is a violation of these Terms and may result in the removal of the listing, suspension of your account, forfeiture of earnings, or other appropriate actions, including legal recourse if necessary. We reserve the right to audit and verify the validity of all codes listed on the marketplace to ensure a secure and trustworthy experience for all users.
2.3 Buying Codes
- You may purchase codes from the marketplace using any of the available payment methods provided on the platform. Upon completing your purchase, the system will generate and assign a new, unique code to your account. This new code can then be redeemed within the game to unlock its designated functionality, such as submitting a 100-character message to be displayed in the game world.
By making a purchase, you agree to pay the listed price in full, along with any applicable fees or taxes. All sales are final, and codes are non-refundable once they have been delivered to your account, except as required by law. The marketplace is designed to provide a secure and seamless experience for buyers, ensuring that every code purchased is unique, valid, and ready for use. - Codes purchased through the marketplace are considered final sale and are non-refundable once the transaction is complete. Upon completion, the purchased code will be delivered to your account and marked as redeemed in the system, ensuring its uniqueness and preventing any further use or resale.
By making a purchase, you acknowledge and accept this policy and agree to verify all details before completing the transaction. Refunds, exchanges, or cancellations will not be provided for any reason, including but not limited to accidental purchases, dissatisfaction, or change of mind, except where required by applicable law. This policy helps maintain the integrity of the marketplace and ensures a fair experience for all users. - Each code purchased through the marketplace is unique and valid only for the buyer. The code is non-transferable and may only be used by the purchaser. The buyer is fully responsible for ensuring that the code is redeemed and used in accordance with the terms and conditions specified by Optume Studios.
It is important that the buyer carefully reviews the instructions and intended use of the code, as once redeemed, the code cannot be undone or reused. Any misuse, including but not limited to sharing, reselling, or distributing the code in violation of these Terms, may result in the invalidation of the code, suspension of the buyer’s account, and other penalties as deemed necessary. The buyer assumes all responsibility for ensuring proper use and compliance with all applicable rules related to the code.
2.4 Prohibited Activities
By using the website, game, or marketplace, you agree not to engage in any of the following activities:
- Fraudulent or Unauthorized Use of the Marketplace refers to any activity intended to deceive, manipulate, or misuse the marketplace for personal gain or in a way that violates the established rules and policies. This includes, but is not limited to:
Listing Invalid or Redeemed Codes: Offering codes that have already been used, expired, or are otherwise invalid for sale, with the intention to deceive potential buyers.
Misrepresentation of Codes: Providing false or misleading information about the status, value, or functionality of a code in an attempt to inflate its worth or attract buyers under false pretenses.
Unauthorized Transactions: Engaging in any transaction that is not authorized by Optume Studios, including but not limited to using stolen payment methods, fraudulent accounts, or other deceptive means to complete purchases.
Manipulation of Marketplace Pricing: Attempting to artificially inflate or deflate the price of codes, either by colluding with other users or by listing codes at prices that do not reflect their true value, to mislead buyers and disrupt fair market activity.
Impersonating Other Users or Administrators: Creating fake accounts to impersonate other marketplace participants, including buyers, sellers, or Optume Studios staff, in order to gain unauthorized access, control, or advantages.
Chargeback Fraud: Attempting to reverse or dispute a payment after a transaction has been completed, with the intent of obtaining codes or funds without paying.
Using Fake or Stolen Credentials: Registering accounts using fraudulent or stolen personal information, including fake identities, to gain access to the marketplace and perform unauthorized actions.
Exploiting Marketplace Vulnerabilities: Intentionally finding and exploiting bugs, flaws, or weaknesses within the marketplace platform to gain unfair advantages, manipulate transactions, or disrupt the operation of the marketplace.
Engaging in fraudulent or unauthorized activities is a serious violation of these Terms and may result in immediate account suspension, loss of marketplace privileges, removal of fraudulent listings, and potential legal action. Optume Studios reserves the right to investigate and take appropriate action against any user suspected of engaging in fraudulent or unauthorized activities, and to seek restitution for any damages caused by such activities. - Selling or Buying Codes Obtained Through Illegal Means refers to the act of acquiring, offering, or using codes that were obtained through unlawful, unauthorized, or unethical methods. This includes, but is not limited to:
Stolen or Fraudulent Codes: Selling or purchasing codes that have been stolen from another user, hacked, or acquired through unauthorized access to accounts or systems.
Codes from Illegal Sources: Offering for sale or purchasing codes that were obtained from sources that violate laws, regulations, or Optume Studios' Terms, including but not limited to codes obtained from black-market operations, pirated software, or fraudulent websites.
Engaging in Money Laundering: Using the marketplace to facilitate illegal financial transactions, such as using purchased codes as a means of laundering money or processing illicit funds.
Use of Fraudulent Payment Methods: Purchasing codes with stolen credit cards, unauthorized payment accounts, or other illegal payment methods that are not authorized for use in the marketplace.
Obtaining Codes via Exploits or Hacks: Using software, hacks, or other exploitative methods to generate or retrieve codes without authorization, and subsequently selling or distributing them through the marketplace.
Reselling Codes from Unverified or Illicit Sources: Acting as a third-party intermediary by reselling codes that are known to be obtained through illegal or unethical means, even if the seller was unaware of the code’s origin.
Selling or buying codes obtained through illegal means is a violation of both Optume Studios' Terms and applicable laws. Engaging in such activities may result in the immediate suspension or termination of your account, removal of illegal listings, confiscation of funds, and legal action. Optume Studios reserves the right to investigate suspicious transactions and take appropriate action to protect the integrity and security of the marketplace and its users. - Any Activities That Would Harm or Disrupt the Website or the Game refers to any actions or behaviors that interfere with the proper functioning, security, or stability of the website, the game, or the associated services. This includes, but is not limited to:
Malicious Attacks: Engaging in any form of hacking, Distributed Denial of Service (DDoS) attacks, viruses, malware, or other malicious software that could compromise the security, performance, or availability of the website, the game, or its users.
Exploiting System Vulnerabilities: Attempting to discover, exploit, or manipulate any bugs, glitches, or vulnerabilities in the website, game, or its infrastructure to gain an unfair advantage, disrupt gameplay, or damage the user experience.
Overloading or Flooding: Deliberately generating excessive traffic, requests, or actions that overwhelm the website or game servers, leading to a degradation of service, slowdowns, or complete outages.
Unauthorized Access: Attempting to gain unauthorized access to the website, game servers, user accounts, or any part of the platform’s infrastructure, whether through brute force, social engineering, or other deceptive practices.
Disrupting User Experience: Engaging in actions that disrupt or degrade the experience for other users, such as spamming, trolling, abusive behavior, or intentionally introducing content or codes that create confusion or a negative atmosphere.
Modification or Corruption of Data: Intentionally altering, deleting, or corrupting any data stored on the website or within the game, including user-generated content, transactions, or the game’s codebase, with the intent of causing damage or disruption.
Impersonating System Functions: Creating false notifications, alerts, or system messages that mimic the website’s or game’s legitimate communications, with the intent to deceive, mislead, or cause disruption among users.
Encouraging Harmful Behavior: Promoting or inciting behavior that could harm the website, the game, or its users, including encouraging others to engage in harmful actions or violations of these Terms.
Any activities that harm or disrupt the website or the game not only violate these Terms but can also result in significant consequences, including immediate suspension or termination of access to the platform, legal action, and potential criminal charges. Optume Studios reserves the right to take all necessary steps, including legal action, to protect the integrity and safety of the website, game, and user community.
3. Code Redemption
3.1 Message Submission
Once you have obtained a valid code through the marketplace, you may redeem it by submitting a 100-character message that will appear within the Game. This message is intended to be a part of the game's world, and it will be displayed as a permanent addition once submitted. Please note that once the message is submitted, it becomes a permanent part of the game and cannot be edited, deleted, or changed. It is important to ensure that your message complies with all community guidelines and terms, as it will be visible to other players in the game. By submitting a message, you agree to take full responsibility for its content and ensure it adheres to the rules and expectations set by Optume Studios.
3.2 Code Expiration
Codes do not have an expiration date, but they may become invalid if not redeemed in accordance with the terms and conditions specified at the time of purchase. It is your responsibility to ensure that the code is redeemed within the guidelines provided and before it is marked as used. Once a code is marked as used or redeemed, it can no longer be applied, and any attempt to use it after this point will result in failure. You should ensure that you redeem your code in a timely manner to avoid any issues with its validity. Optume Studios is not responsible for any codes that become invalid due to failure to follow the specified redemption terms.
3.3 Transferability
Codes are non-transferable except through the official marketplace provided by Optume Studios. You are allowed to sell or trade your code within the marketplace, subject to the terms and conditions outlined on the platform. However, once a code is redeemed in the Game, it becomes permanently tied to your account and cannot be transferred, sold, or traded to another user. This policy ensures that all codes are used according to their intended purpose and protects the integrity of the marketplace. After redemption, the code’s content, such as the 100-character message, becomes a permanent part of the game and cannot be altered or reassigned.
4. Ownership and Intellectual Property
4.1 Game Content
All content within the Game, including but not limited to graphics, text, characters, gameplay mechanics, audio, and other elements, is the exclusive property of Optume Studios. This content is protected by copyright, trademark, and other intellectual property laws, both domestic and international. You are granted a limited, non-exclusive, non-transferable license to access and use the Game and its content for personal, non-commercial purposes. Any unauthorized use, reproduction, distribution, modification, or exploitation of the content, including but not limited to copying, redistributing, or creating derivative works, is strictly prohibited and may result in legal action. Optume Studios retains all rights, title, and interest in the Game and its intellectual property, and nothing in these Terms shall be construed as transferring any ownership or intellectual property rights to you.
4.2 Marketplace Content
The content that you submit to the marketplace, including but not limited to codes, messages, and any other user-generated material, remains the property of the user who submits it. However, by submitting such content, you grant Optume Studios a perpetual, non-exclusive, royalty-free license to use, display, modify, distribute, and otherwise incorporate that content in connection with the Game, including in promotional or marketing materials. This license allows Optume Studios to display your submitted content within the Game and across associated platforms without the need for further consent, approval, or compensation. You acknowledge that the content may be seen by other players within the Game and that Optume Studios may use it in accordance with its terms and community guidelines. You retain the right to remove or withdraw your content from the marketplace, but once it has been distributed or displayed in the Game, it may remain part of the Game world and subject to this license.
4.3 No Commercial Use
You may not use any content from the Game or the website, including but not limited to graphics, text, characters, gameplay mechanics, audio, or any other intellectual property, for commercial purposes without obtaining prior written permission from Optume Studios. This includes, but is not limited to, using the Game’s content for advertising, merchandising, resale, or any other commercial exploitation. Any unauthorized use of the Game’s content for commercial purposes will be considered a violation of these Terms and may result in legal action. If you wish to use any content for commercial purposes, you must request and receive explicit, written authorization from Optume Studios before proceeding.
5. Privacy and Data Collection
5.1 Personal Data
We may collect personal data from users in accordance with our Privacy Policy. By using the website, the Game, or any associated services, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy. This includes information such as your account details, transaction history, and other personal information that you may provide. The data collected will be used to improve the user experience, provide support, process transactions, and comply with legal obligations. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. For more details on how we collect, store, and use your personal data, please refer to our full Privacy Policy.
5.2 Marketplace Transactions
When making transactions in the marketplace, you may be required to provide personal payment details, such as credit card information, billing address, or other payment methods. These details will be processed securely using industry-standard encryption methods to ensure your privacy and the safety of your financial information. By providing such details, you consent to the processing of your payment information in accordance with our Privacy Policy. We are committed to safeguarding your information and using it solely for the purpose of completing your transactions on the marketplace. Please note that Optume Studios does not store sensitive payment information directly. Instead, third-party payment processors that comply with strict security standards may handle these transactions. For more information on how your payment details are protected, please refer to our full Privacy Policy.
6. Payment and Fees
6.1 Transaction Fees
When selling a code through the marketplace, a 15% transaction fee will be deducted from the total sale amount. This fee covers the cost of maintaining the platform, processing transactions, and ensuring a secure and reliable service for all users. The remaining 85% of the sale amount will be credited to your account or your chosen payment method, depending on the available options. The payout will occur in accordance with the payout schedule and the payment method you have selected in your account settings. Please note that transaction fees and payouts are subject to change and will be communicated to users in advance. For more details on transaction fees, payout schedules, or any other related information, please refer to our terms and policies.
6.2 Payment Methods
All payments for purchases made in the marketplace must be completed using the supported payment methods available on the platform. These methods may include, but are not limited to, credit cards, debit cards, or other third-party payment services. Once a payment for a code is processed, it is final and non-refundable, unless otherwise specified in the terms of the transaction or in specific cases where refunds are allowed. It is your responsibility to ensure that you are fully satisfied with your purchase before completing the transaction. Optume Studios reserves the right to review and process refund requests on a case-by-case basis, but as a general rule, once a code has been purchased, it cannot be returned or refunded. Please refer to our refund policy for further details regarding exceptions or specific conditions.
7. Limitations of Liability
7.1 Game Availability
While we strive to provide a seamless and uninterrupted experience, Optume Studios does not guarantee continuous access to the Game or website at all times. There may be instances where access is temporarily unavailable due to routine maintenance, updates, server issues, technical difficulties, or factors beyond our control, such as internet outages or third-party service disruptions. Optume Studios is not liable for any disruptions, downtime, or issues that may occur as a result of these external factors or unforeseen circumstances. We will make reasonable efforts to resolve such issues as quickly as possible, but we do not accept responsibility for any inconvenience or losses that may result from such interruptions. By using the Game or website, you acknowledge and accept that occasional disruptions or downtime may occur and agree not to hold Optume Studios liable for such events.
7.2 No Liability for User Content
Optume Studios is not responsible for any content submitted by users, including but not limited to messages, codes, or any other user-generated material. Users are solely responsible for the content they submit and must ensure that it does not violate any laws, regulations, or third-party rights, including copyright, trademark, privacy, and intellectual property rights. By submitting content to the marketplace or within the Game, you represent and warrant that you have the legal right to do so and that such content does not infringe upon the rights of others or breach any applicable laws. Optume Studios reserves the right to remove any content that violates these terms or is deemed harmful, offensive, or inappropriate, and may take appropriate action, including suspending or terminating user accounts. It is your responsibility to review your content before submission to ensure that it complies with the rules and standards outlined in these Terms and our community guidelines.
7.3 Indemnification
You agree to indemnify and hold harmless Optume Studios, its affiliates, officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from your use of the website, marketplace, or Game. This includes, but is not limited to, any violations of these Terms, infringement of intellectual property rights, or any other actions or omissions that result in claims or legal disputes. In the event that Optume Studios is required to defend against any claim, you agree to cooperate fully in the defense, including providing necessary documentation and support. You are solely responsible for any costs, damages, or legal fees incurred as a result of your actions or the use of your account. This indemnification obligation will survive the termination or expiration of these Terms and your use of the website, marketplace, or Game.
8. Termination
8.1 Account Suspension
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in any activities that are prohibited by these Terms, community guidelines, or applicable laws. This includes, but is not limited to, fraudulent behavior, abuse of the marketplace, or any actions that disrupt the normal operation of the Game or website. If your account is suspended or terminated for any reason, you will not be entitled to any refunds, compensation, or reimbursement for any unused credits, purchased codes, or other assets associated with your account. Optume Studios is under no obligation to provide any form of restitution in such cases. Any outstanding obligations or disputes with Optume Studios may still need to be addressed even after account termination. Suspension or termination of your account will not affect any legal rights or obligations incurred prior to such actions.
8.2 Termination of Service
Optume Studios reserves the right to suspend, modify, or discontinue the website, marketplace, or any associated services at our discretion, with or without notice, and without liability to you. This may occur for various reasons, including but not limited to technical issues, maintenance, upgrades, or other circumstances that require us to temporarily or permanently halt the services. In the event of such suspension or discontinuation, you agree that Optume Studios will not be held liable for any loss of access to the website, Game, or marketplace, or for any loss of data, content, or transactions. We will make reasonable efforts to notify users in advance, but we are not required to provide prior notice before suspending or discontinuing the services. This right to suspend or discontinue the services does not affect any other rights or obligations you may have under these Terms, and no refunds or compensation will be provided for any disruption or cessation of services.
9. Governing Law
These Terms will be governed by and construed in accordance with the laws of Quebec, Canada, without regard to its conflict of law principles. This means that any disputes, claims, or legal matters arising from or related to your use of the website, marketplace, or Game will be subject to the laws of Quebec, and any such disputes will be resolved within the legal framework of this jurisdiction. By using the website, Game, or services, you consent to the exclusive jurisdiction of the courts in Quebec, Canada, for the resolution of any legal disputes that may arise under these Terms. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
10. Contact Information
If you have any questions, concerns, or require clarification about these Terms or the services provided by Optume Studios, please do not hesitate to contact us at:
Optume Studios Inc.
contact@optumestudios.com
We are committed to providing you with the support you need and will respond to your inquiries as quickly as possible. Your feedback and concerns are important to us.
By using our website, marketplace, Game, and any associated services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. Your continued use of the website and services constitutes your acceptance of these Terms, including any future updates or modifications. If you do not agree with any part of these Terms, you should immediately cease using the website and services. Optume Studios reserves the right to update or modify these Terms at any time, and such changes will be effective immediately upon posting. It is your responsibility to regularly review these Terms to stay informed of any updates.